IT should enable your business to grow, not slow it down. As one of the top providers of managed IT support services, BENEX helps you gain and maintain an unfair competitive advantage by managing the technology essential to the success of your business.
LET US HANDLE YOUR WORKLOAD
Infastructure and software
LAN, WAN, fixed and wireless connections
Internet & Intranet
Break fix and managed service support plans
Equipment and software procurement
SERVICE DESK SUPPORT
Our Service Desk includes a 24/7 and 9-5 remote support option based on your requirement.
Incident management for all IT hardware & software.
Receives and logs calls and e-mails with service tickets in line with the SLA.
Assign priorities as per agreed parameters.
Logs and escalates to appropriate resolver group. Escalates if there is a 3rd party supplier/vendor and monitor progress through to resolution.
Communication of status and resolution of the ticket for the customer in a timely manner